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Plans, Pricing & Custom Hosting

Prices in AU$, ex GST, per year for fully managed webhosting and support on a single domain or subdomain.

All sites must retain a valid security certificate at all times. This may entail additional cost: see Security Certificates page and current pricelist.

Small-site, local and multi-site discounts are available.

For payment terms and other conditions: see our Web Development and Hosting Terms and Conditions.

Our prices may look higher than some other hosting services you see advertising online. That's because we do so much of the work for you.

Our hosting services

Managed hosting

We take care of all hosting-related matters, email account settings, troubleshooting and (for SuttonNet-built and WordPress sites) software updates.

Most of our clients will never access their host server. You don't need to understand the hosting interface, PHP upgrades, DNS records, SSL/TLS certificate installation or the best hosting configuration for your particular site's software.

Client support

We are available to answer your queries, concerns and problems, website or email related. Each hosting plan has its own generous allowance of hosting support time (phone calls & emails for your problems/queries & our time to resolve them).

Beyond that allocation, we reserve the right to charge a Client Support fee at our hourly rates. We'll always let you know if any fee will apply. Note that this provision is rarely used. However, it protects us from unlimited unpaid service commitments that could put us out of business.

Need something different?

Ask about our tailored fully managed hosting or our add-on services:

  • dedicated website & web database storage package starting from 20 Gb, bandwidth 250 Gb/mth: covers any number of domains and subdomains
  • shared database &/or ecommerce systems for multiple websites
  • Plesk Premium Email
  • other tailored solutions.

To access support

For urgent problems, you can phone us outside normal office hours. What's urgent? It depends on your business:

  • ecommerce sales problems
  • lost data
  • suspected hacking
  • email failure
  • problems that we need to track in our server logs; the records are only kept for a few days
  • anything that will get much worse if it is left unfixed.

Otherwise: ring or email us. We'll attend to your request as soon as we practically can. We check emails and landline messages frequently.

Leaving us mobile phone messages (as we keep telling clients!) is risky. Mobile service is limited here. We don't usually use our mobile phone in the home office, except for the dreaded Single Touch Payroll & ATO Business Portal access and, of course, for website testing.

Standard hosting plans

  • Bizazz website hosting: fully managed hosting, client support, cms & ecommerce licences
    +
    Business Plan (non ecommerce sites): per year, includes storage to 15 Gb & optional mailboxes
    Sites Managed Hosting & Support CMS licence Total
    1st website, 3 mailboxes, 5 hrs client support 330 50 380
    2nd website*, 3 mailboxes, add 4 hrs client support 175-300
    25
    200-325
    3rd website*, 3 mailboxes, add 3 hrs client support 125-270
    25
    150-295
    Small site (2-5 desktop screenlength pages), 3 hrs client support
    270
    50
    320

    *Actual cost depends on sites' similarity & support needs.

    Advanced Plan*: per year, includes 15-20 Gb storage & optional mailboxes
    Sites Managed Hosting CMS licence Total
    1st site, 5 mailboxes, 5 hrs client support 570 50 620

    *Advanced hosting plan is for websites with high traffic & storage needs. Contact us for additional site costs.

    Ecommerce Site: per year, includes optional mailboxes
    Sites Managed Hosting CMS licence Ecommerce licence Total
    1st site, 5 mailboxes, 5 hrs client support 430 50 140 620
    2nd site*, 5 mailboxes, add 4 hrs client support 275-400
    25
    90-140
    390-565
    3rd site*, 5 mailboxes, add 3 hrs client support 225-370
    25
    90-120
    340-515
    Small ecommerce**: for part-year sales only, 3 mailboxes, 5 hrs client support
    380
    50
    100
    530

    *Cost depends on sites' similarity, Bizazz ecommerce system similarity & support needs.

    **Applies at our discretion.

  • Other website hosting: fully managed hosting, client support
    +
    Bizmaker, Drupal, WordPress etc*: per year, includes storage to 15 Gb & optional mailboxes
    Site Total
    SuttonNet-built 1-page website: no content management system, 1 mailbox, 2 hrs client support 150
    Business non ecommerce: 3 mailboxes, 4 hrs client support 380
    Advanced non ecommerce: 5 mailboxes, 15-20Gb storage, 4 hrs client support 620
    Ecommerce: 5 mailboxes, 4 hrs client support 620
    WordPress Smart Updates (essential add-on for WordPress sites)
    60

    *Software updates are included only for SuttonNet-built sites, & via Smart Updates for WordPress sites. Contact us for a quote on additional websites or >15 Gb.

  • Additional email hosting with any website plan or domain forwarding
    +
    Additional Email Services: per year
    Product Total
    Extra email account with mailbox 40
    Set up temporary forwarding (per mailbox)*
    25
    201 - 500 Mb extra storage surcharge (per mailbox) 25
    501 - 1 Gb extra storage surcharge (per mailbox) 60

    *Mail forwarding supplied at our discretion, for no more than 2 months consecutively, and no more than twice per billing cycle.

  • Email-only hosting: no website
    +
    Managed Email-only Hosting: per year, 2 hrs support
    Product Total
    Email hosting base price 35
    1st mailbox
    55
    Extra mailbox (business client)
    55
    Extra mailbox (personal client)
    40
    Set up temporary forwarding (per mailbox)*
    25
    201 - 500 Mb extra storage surcharge (per mailbox) 25
    501 - 1 Gb extra storage surcharge (per mailbox) 60

    *Mail forwarding supplied at our discretion, for no more than 2 months consecutively, and no more than twice per billing cycle.

  • Domain forwarding: permanent redirect to another domain
    +
    Domain Forwarding: per year
    Product Total
    Redirect domain to webpage on another domain

    60

  • DNS-only hosting: no email or website hosting
    +
    DNS Hosting*: for a website hosted on another server, per year
    Product Total
    DNS hosting for a website hosted on another server

    330

    *Required where a site's own webhosting provider does not supply DNS hosting.

'Additional website' prices can vary, depending on your requirements. Ask us for a quote. In general, similar websites take less time and trouble for managed hosting than 2 completely different websites.

All plans include an allocated number of 200Mb mailboxes (email accounts) on our server. These email accounts can all be on the same domain; or spread across various domains of yours that we host.

Eg if we charged ourselves for hosting(!), SuttonNet could have 6 email accounts on suttonnet.com.au and none on suttonnetwebdesign.com.au, without paying for additional email accounts.

Last updated 18th March 2021