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Plans, Pricing & Custom Hosting

Prices in AU$, ex GST, per year for fully managed webhosting and support on a single domain or subdomain.

All sites must retain a valid security certificate at all times. This may entail additional cost: see Security Certificates page and our current pricelist.

For payment terms and other conditions: see our Web Development and Hosting Agreement.

SuttonNet is changing its business model and hosting plans in 2021/2022. Prices and plans shown here are for our current clients. Contact us by phone (02 6454 2346) or email us for more information.

Hosting plans

  • Bizazz website hosting: fully managed hosting, free client support, cms & ecommerce licences
    +
    Bizazz Business Plan (non ecommerce sites): per year, includes storage to 15 Gb & optional 200 Mb mailboxes
    Sites Managed Hosting & Support CMS licence Total
    1st website, 3 mailboxes, 2 hr client support 350 65 415
    2nd website*, 3 mailboxes, add 1 hr client support 200-350
    50
    250-400
    3rd website*, 3 mailboxes, add 1 hr client support 200-350
    35
    235-385
    Small site (2-4 short pages), 1 hr client support
    300
    50
    350

    *Cost depends on sites' similarity & support needs.

    Bizazz Advanced Site*: per year, includes 15-20 Gb storage & optional 200 Mb mailboxes
    Sites Managed Hosting CMS licence Total
    1st site, 5 mailboxes, 2 hr client support 600 65 665

    *Advanced hosting plan is for websites with high traffic & storage needs. Contact us for additional site costs.

    Bizazz Ecommerce Site: per year, includes optional mailboxes
    Sites Managed Hosting CMS licence Ecommerce licence Total
    1st site, 5 mailboxes, 2 hr client support 460 65 150 675
    2nd site*, 5 mailboxes, add 1 hr client support 400-460
    50
    150
    600-660
    3rd site*, 5 mailboxes, add 1 hr client support 400-460
    35
    150
    585-645
    Small ecommerce**: for part-year & limited sales, 3 mailboxes, 2 hr client support
    380
    50
    100
    530

    *Cost depends on sites' similarity, Bizazz ecommerce system similarity & support needs.

    **Applies solely at our discretion.

  • Other website hosting: fully managed hosting, free client support
    +
    Bizmaker, WordPress etc*: per year, includes storage to 15 Gb** & optional 200 Mb mailboxes
    Site Total
    SuttonNet-built 1-page website: no content management system, 1 mailbox, 0.5 hr client support 175
    Business non ecommerce: 3 mailboxes, 2 hr client support 415
    Advanced non ecommerce: 5 mailboxes, 15-20Gb storage, 2 hr client support 665
    Ecommerce: 5 mailboxes, 2 hr client support 675
    WordPress Smart Updates: automated software updates (essential add-on for WordPress sites)
    60

    *Software updates are included only for SuttonNet-built sites & (via Smart Updates) for WordPress sites. If Smart Updates triggers an alert that an automatic update could cause problems for your site, we notify you so that you or your WordPress developer can fix the issue.

    **Contact us for a quote on >15Gb or additional websites.

  • Additional email hosting: with any website plan or domain forwarding
    +
    Additional Email Services: per year, 200 Mb mailboxes
    Product Total
    Extra email account with mailbox 45
    Set up temporary forwarding (per mailbox)*
    35
    201 - 500 Mb extra storage surcharge (per mailbox) 25
    501 - 1 Gb extra storage surcharge (per mailbox) 60

    *Mail forwarding supplied at our discretion, for no more than 2 months consecutively, and no more than twice per billing cycle.

  • Email-only hosting: no website
    +
    Managed Email-only Hosting: per year, 200 Mb mailboxes, 0.5 hr support
    Product Total
    Email hosting base price 50
    1st mailbox
    55
    Extra mailbox (business client)
    55
    Extra mailbox (personal client)
    50
    Set up temporary forwarding (per mailbox)*
    35
    201 - 500 Mb extra storage surcharge (per mailbox) 25
    501 - 1 Gb extra storage surcharge (per mailbox) 60

    *Mail forwarding supplied at our discretion, for no more than 2 months consecutively, and no more than twice per billing cycle.

  • Domain forwarding: permanent redirect to another domain
    +
    Domain Forwarding: per year
    Product Total
    Redirect domain to webpage on another domain

    80

  • DNS-only hosting: no email or website hosting
    +
    DNS Hosting*: for a website hosted on another server, per year
    Product Total
    DNS hosting for a website hosted on another server

    340

    *Required where a site's own webhosting provider does not supply DNS hosting.

Need something different?

Ask about our tailored fully managed hosting or our add-on services:

  • dedicated website & web database storage package starting from 20 Gb, bandwidth 250 Gb/mth: covers any number of domains and subdomains
  • shared database &/or ecommerce systems for multiple websites
  • Plesk Premium Email
  • other tailored solutions.

Our services

Managed hosting

We take care of all hosting-related matters, email account settings, troubleshooting and (for SuttonNet-built and WordPress* sites) software updates.

You don't need to navigate a webhosting interface or understand complex instructions from server experts. You don't have to worry that you will mess up your website. Most of our clients never access their host server (except when they log in to their CMS to edit their website).

We take responsibility for managing your site's PHP upgrades, DNS records, SSL/TLS certificate installation & the best hosting and server configurations.

All plans include an allocated number of 200Mb mailboxes (email accounts) on our server with any number of aliases. These email accounts can all be on the same domain; or spread across various domains of yours that we host.

Eg if we charged ourselves for hosting(!), SuttonNet could have 6 email accounts on suttonnet.com.au and none on suttonnetwebdesign.com.au, without paying for additional email accounts.

'Additional website' prices can vary, depending on your requirements. Ask us for a quote. In general, similar websites take less time and trouble for managed hosting than 2 completely different websites.

*Conditions apply. See our Hosting Terms and Conditions and relevant hosting package above.

Client support

We are available to answer your queries, concerns and problems: website or email related.

Each hosting plan has a generous allowance of hosting support time (phone calls & emails for your problems/queries + our time to resolve them). Beyond that allocation, we reserve the right to charge you a Client Support fee at our hourly rates.

We'll try to let you know beforehand if any fee will apply. Of course we don't charge you support fees if we caused the problem.

To access support

For urgent problems, you can phone us outside normal office hours. What's urgent? It depends on your business:

  • ecommerce sales problems
  • lost data
  • suspected hacking
  • email failure
  • problems that we need to track in our server logs; those records are only kept for a few days
  • anything that will get much worse if it is left unfixed.

Otherwise: ring or email us. We'll attend to your request as soon as we practically can. We check emails and landline messages frequently.

Leaving us mobile phone messages is risky. We keep saying this, but some clients keep leaving SMSs! Mobile service is limited here. We don't usually use our mobile phone in the home office, except for the dreaded Single Touch Payroll & ATO access or for website testing.

Last updated 14th May 2021