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Our contracts and policies are designed to treat business relationships as valuable, and help avoid pitfalls by spelling out clear, shared expectations.
Here are some links and Q & A's regarding our policies and contracts.
When we take on building a website for a new client, the client also commits to webhosting with us. It's a package deal and that has to be recognised in the Agreement from the start.
Our web development & hosting agreement was professionally drafted by Legalvision. There is huge variety & complexity in the projects that this agreement has to cover. Legalvision did an amazing job to bring it together.
Nonetheless, after some months, we had found that the lawyers' version wasn't as straightforward in practice as we needed:
Website design is an area where things can go badly amiss. There's vast potential for different expectations & misunderstandings between developer and client. Many business owners don't have much experience or knowledge of web development. Industry jargon is loosely defined.
'Hosting' is also a very general term; what you get isn't always what you expect.
Here are a few tricky curves that need to be negotiated:
You will receive a tailored Schedule 30 days before your next hosting invoice is due. The Schedule will set out:
The email will also have a reminder link to the Terms & Conditions.
When you start a website project or hosting with SuttonNet, you will receive:
You indicate your acceptance via signature, via payment by the due date or via a brief return email. (The legal team hoped you would sign the Execution, but we didn't believe that was realistic for small projects. Hence they drafted a flexible Acceptance clause.)
If you ask us to do other work later on, eg to upgrade your website or host another domain: we simply send you a new Schedule (with attached specifications if needed). For major projects, we'll include an acceptance form.
As promised in the Terms & Conditions, we explain our Acceptable Webpage Content policy in more detail on this website.
This Agreement applies:
If we need to update our Agreement, we'll give you 30 days' notice of the change by email.
What about our other services?
Webpage content services: are covered by the development & hosting agreement above.
Privacy & confidentiality: we often have access to clients' business data, confidential plans and customer & sales records.