SuttonNet
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Bizazz® FAQs

Log in

  • Lost username or password
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    Ring or email us. We can quickly look up the username or set up a new password. (SuttonNet does not store clients' passwords in readable format.)

    If feasible, we will ring you to tell you the new password, rather than emailing it. The fewer places your password is recorded in, the more secure it is.

  • I've forgotten how to log in
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    It's all explained in the Bizazz® manual, in the first chapter or two. Check the table of contents.

  • I need to create access to Bizazz® for a new staff member
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    If you have access to the Users section of the Bizazz® menu, you can add new users yourself. Follow the instructions in the manual, so that they have access to the right facilities and so that usernames &c are set up consistently. Then contact us to arrange training.

    Otherwise: email us with:

    1. the new user's name;
    2. their contact email address & phone;
    3. what areas of the website they need to access;
    4. best days/times for face to face, online (video call) or phone training.

    We'll set up a new user ID and set up a training appointment.

Ecommerce

  • Lost or incomplete order, or a customer can't manage the order process
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    If you act quickly, all is not lost. Recent orders are often traceable from the server logs. But the logs are only kept for a few days. So if you suspect a problem with the Bizazz® records, don't delay: contact us asap.

    If a customer rings with problems in ordering online, find out all you can: what they did, what happened (error message? order details disappeared?), the system they are using, time/date of the order (so we can check the log). You can take a phone order or enter the details online on their behalf.

    Lost, incomplete or failed orders occasionally happen when:

    • someone accidentally deletes an order within Bizazz®;
    • Internet connection drops out mid-order, eg connection to the customer's bank is unavailable;
    • a customer does something so unexpected and unpredictable in the process of ordering, that this crashes the system;
    • an error in the ecommerce system comes to light;
    • updates to browsers & other software don't work in with our system;
    • a customer has poor eyesight, a ruinously old browser or a bad hair day.
  • I need to change my payment details
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    Email your update to SuttonNet. We will update payment page, checkout and invoices (email/PDF), and let you know when it's complete. You can't access these yourself to edit them, because there's a risk that your editing could break the system.

    For minor changes there is usually no fee. We issue an invoice for items like a new payment gateway, a credit card surcharge or other substantial changes.

Photos & videos

There's much to understand about website images, from tricky page layouts to file compression and photo quality.

We recommend you use the Bizazz® photo processor for loading images whenever possible. It helps you to size all photos consistently and match them to the right folders. That's important for ecommerce product photos, image sliders & photo galleries.

See Photos & Videos.

Videos are very useful marketing tools. They are also data-heavy, therefore they are slow to load. Your webpages will suffer from poorer loading times if you add videos to them indiscriminately.That counts against your site in search engine rankings. And people often abandon a website that they think is 'too slow'.

Thus video is often put up on Youtube, Bitchute or similar site, with a link to it from your website, and with a link to your website on the Youtube/Bitchute/etc page. That creates an extra route to your website, which can draw in more visitors.

    Websites