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Ring or email us. We can quickly look up the username or set up a new password. (SuttonNet does not store clients' passwords in readable format.)
If feasible, we will ring you to tell you the new password, rather than emailing it. The fewer places your password is recorded in, the more secure it is.
It's all explained in the Bizazz manual, in the first chapter or two. Check the table of contents.
If you have access to the Users section of the Bizazz menu, you can add new users yourself. Follow the instructions in the manual, so that they have access to the right facilities and so that usernames &c are set up consistently. Then contact us to arrange training.
Otherwise: email us with:
We'll set up a new user ID and set up a training appointment.
If you act quickly, all is not lost. Recent orders are often traceable from the server logs. But the logs are only kept for a few days. So if you suspect a problem with the Bizazz records, don't delay: contact us asap.
If a customer rings with problems in ordering online, find out all you can: what they did, what happened (error message? order details disappeared?), the system they are using, time/date of the order (so we can check the log). You can take a phone order or enter the details online on their behalf.
Lost, incomplete or failed orders occasionally happen when:
Email your update to SuttonNet. We will update payment page, checkout and invoices (email/PDF), and let you know when it's complete. You can't access these yourself to edit them, because there's a risk that your editing could break the system.
For minor changes there is usually no fee. We issue an invoice for items like a new payment gateway, a credit card surcharge or other substantial changes.
There's much to understand about website images, from tricky page layouts to file compression and photo quality.
We recommend you use the Bizazz photo processor for loading images whenever possible. It helps you to size all photos consistently and match them to the right folders. That's important for ecommerce product photos, image sliders & photo galleries.
To use the Bizazz photo processor to process and load photos, svg's or other images, you need OpenJDK installed on your computer. Formerly we helped clients to download Oracle Java, but due to licensing changes, OpenJDK is now the better option for most of you.
There is a free licence option at time of writing. Third party software ownership and licence conditions change from time to time.
Java's owner Oracle is entitled to protect their intellectual property. You need to abide by licence conditions for all third party software that your website uses.
Your options are:
Never download 'Java' free from anywhere other than the real OpenJDK or Oracle Java website. You'll risk infecting your computer with malware.
For one or two images: you can use your own photo processing software to adjust and compress the images, then upload these files to the website using the Insert Photo function in the Bizazz webpage editor. (See the manual.)
What about the old method of using File Transfer Protocol (FTP)? FTP does not encrypt data in transit and it lacks the advantages of the Bizazz processor, especially for managing bulk photos.
There is a secure form of FTP called (wait for it) SFTP. We haven't found any SFTP software that works well for us and is straightforward for clients to use.
Videos are very useful marketing tools. They are also data-heavy, therefore they are slow to load. Your webpages will suffer from poorer loading times if you add videos to them indiscriminately.That counts against your site in search engine rankings. And people often abandon a website that they think is 'too slow'.
Video is best put up on Youtube, Bitchute or similar site with a link to it from your website, and with a link to your website on the Youtube/Bitchute/etc page. That creates an extra route to your website, which can draw in more visitors.
Last updated 14 December 2020