Reliable Webhosting on a Cloud Server
About your website's server
SuttonNet fully manages all our clients' webhosting and email hosting. You don't need to know all about hosting settings, server specifications, website installation or software updates. For those who are interested, here are the specs.
We use cloud server technology. If any hardware in the cloud strikes problems, it will not affect your website. Other computers in the cloud will take over.
We use a dedicated server, configured specially for our custom websites and for our use only. No one accesses your website's host server without our knowledge and permission.
SuttonNet server specs
2 public IP addresses
4 CPU cores
8Gb RAM
240 Gb SSD* cloud storage
2000Gb bandwidth per month
Plesk website & email hosting management software
Smart Updates for WordPress
Daily backups
Quarterly server security and performance audits
99.999% uptime SLA
*A solid state hard drive (SSD) is much faster - but has less storage capacity - than a rotating hard drive. This is ideal for websites.
When a server reaches 70-75% capacity (bandwidth or storage): we upscale it, or acquire an additional server and move some websites off the 'full' server. That keeps all clients' websites running fast, no matter how large and busy their sites get.
Service level agreement (SLA)
Your website's server operates under exceptionally high service level agreements. That means minimal disruption to your website's operation due to server maintenance or issues.
SuttonNet servers have a 99.999 % uptime SLA. That means our providers guarantee no more than 26 seconds per month of service interruption from server hardware or software maintenance or problems. An SLA of 99.95% uptime is common in webhosting: that would allow up to 21 minutes of downtime per month for maintenance!
Note: server SLA isn't the same as website uptime. There are many possible reasons for a website going down. The Internet relies on an enormous array of Internet service providers, phone lines, repeater towers, connections and computer hardware and software worldwide. Most of this is outside any single hosting service's control.
Is there a problem?
If things go wrong (your website is down, your emails seem to have stopped), there could be a glitch anywhere in the complex system that connects your website to the Internet.
Visit our Quick Fixes page for a DIY run-through of common issues & solutions. If you still need help, contact us by email or phone.
Even if it's not our problem, SuttonNet will try to help you to identify the trouble and resolve it, or find someone who can.
Managing your hosting
Server maintenance
We hire our server hardware and software from server specialists that we have worked with for many years. They provide:
- physical infrastructure
- cloud software
- hardware and software configuration to our requirements
- regular upgrades
- server maintenance and security
- 24/7/365 support.
SuttonNet looks after the entire web and email hosting end of the server operation.
Our server is set up for optimal website performance and easy installation of custom software and web applications. Your website's capabilities aren't limited by an overloaded, poorly configured web server.
Security-conscious
Hackers hack, no human agency can stop them altogether. What does SuttonNet do about this?
- We use reliable, up to date software and security protocols on all servers and business computers. Our own computers run Linux operating systems, for maximum security. Sometimes a client is disappointed because the very latest version of this or that isn't available on our servers. That's due to our security policy: we use proven software, and we wait until the bugs are fixed before allowing new releases on board.
- Server logs are monitored for suspicious activity.
- We use high quality, secure inhouse and open source third party software to develop and maintain your website. Some web software is well known for its security problems. We don't use it on our websites.
- We encourage our clients to take website and email security seriously, to keep their computers safe from hacker activity or misuse. If you're interested in improving your buiness systems, ask us about installing Linux on your PC, laptop or tablet.
Updated 15 December 2020